Our Promises to You
As a local family run business, living and working in Grappenhall, Cheshire, we have a wealth of experience in fitted kitchens and project management. We work with an experienced team of tradespeople including kitchen fitters, builders, electricians, plasterers and tilers who meet our high expectations. We have a reputation for quality and excellence, with a focus on customer care central to our work. Our values of quality craftmanship and integrity underpins our work.
We want you to be completely satisfied with the work we carry out for you and promise the following:
- Once your kitchen has been completed, we will inspect it, providing an opportunity to record any outstanding issues or remedial works that need completing. Snagging and remedial works are not uncommon, and we will always return to complete these. We pride ourselves on our aftersales service and aim to resolve any issues with the products or installation as soon as possible.
- We will address any issues, concerns or complaints that are raised with us as soon as possible to try and rectify these and ease your mind.
- We welcome all feedback from our customers and, whilst we hope your experience as our customer is a positive one, we nevertheless want to hear from you if you have cause for complaint.
- We strive to always provide the best service; however, we know some things can go wrong, which is why as an ethical installer we offer the best in Alternative Dispute Resolution (ADR). QURE Group are industry leaders so you can be confident you are in the very best hands. They ensure fair, independent and impartial outcomes for customers.
- In the event of an unresolvable issue, you can refer your case to our nominated independent alternative dispute resolution provider through Qure Group. They can be contacted at Clayton House, 59 Piccadilly, Manchester, M12 2AQ, Tel: 0161 383 4750 or via email at enquiries@quregroup.co.uk
